Why can’t CEOs and senior managers crack a smile or shed the odd tear?
Business is dying. Well, the people aspect of it anyway, and it’s costing Australian business billions of dollars annually.
In practice, professionalism tends to mean removing emotion from situations. Cutting the emotion stops you from being able to make a connection, and without connection you cannot influence and persuade people.
If a senior executive or leader can’t influence or persuade, it’s game over. They might be able to do amazing figures in their head or create breathtakingly visionary strategies, but if they can’t bring people along for the journey, then it’s all for naught.
Lacking Emotional Depth
Unfortunately the Australian business community is dominated by leaders who are talented vocationally but lack emotional depth.
I blame this on the concept of ‘professionalism’ and the misguided need for senior executives to remain stoic and impassive under all circumstances.
You might show little or no emotion in a bid to keep things on a professional level, but guess what, people will attribute emotion to you anyway – they will try and guess your motivations.
Because you are hiding your emotions, people often will gravitate towards the negative and think you’ve got something to hide, or that you’re in some way malicious and simply don’t care.
When I'm coaching CEOs and community leaders in the art of verbal communication I've seen people will often disengage at that point. But some will be determined to make an example of you and become actively disengaged.
Disengagement figures are horrendous in the Australian workforce and cost the economy billions of dollars. Why, all because CEOs and senior managers can’t crack a smile or shed the odd tear?